General Terms and Conditions – Travel Organisation
These terms and conditions are an integral part of the travel contract (cruise contract) concluded with HS-Segelreisen. You confirm your agreement with the inclusion of these terms and conditions in the cruise contract with your booking.
Conclusion of contract
The offers on our website/Facebook page are non-binding. With your booking, you make a binding offer to us to conclude the travel contract on the basis of our service descriptions (travel description) and price details. Bookings can only be made in writing. The contract is concluded upon acceptance by us. The acceptance, for which no special form is required, is made by sending the booking confirmation and the invoice.
Please check the booking confirmation you receive. In the event that the content of the booking confirmation differs from the content of your booking and we draw your attention to these changes, the contract is concluded on the basis of this new offer if you declare acceptance to us within a period of 10 days. Acceptance can also be declared by paying the price of the holiday (the deposit).
Payment
Upon conclusion of the contract, i.e. usually upon receipt of the booking confirmation, a deposit of 50% of the agreed travel price is due, which must be paid within 10 days as stated in the booking confirmation.
The remaining payment is due without further request 6 weeks before the start of the holiday.
We will inform you of the respective due dates for down payment and final payment with the booking confirmation / invoice.
In the event that the agreed payments are not made in full even after default has occurred, we are entitled to withdraw from the travel contract and to claim damages in the amount of the corresponding cancellation fees, unless there was already a travel defect entitling you to withdraw at this time.
Services
The scope of our contractual services can be found in the respective travel descriptions and in the information referring to these in the booking confirmation/invoice. The cruise price includes the use of the corresponding sailing yacht and the provision of the skipper.
Changes to services and prices
Changes or deviations from the travel description that become necessary after conclusion of the contract are only permitted insofar as they have not been brought about by us in bad faith and insofar as the changes and deviations are not significant and do not affect the character of the booked trip. This includes, for example, changes to a ship of equal or higher value, changes to fixed sailing times and/or routes that may arise due to unforeseeable high or low water or for safety or weather reasons. If routes and schedules are not already specified in the tour description, they will be determined by the skipper in consultation with the participants.
Deviations from this, which the skipper deems necessary for nautical, navigational or training reasons, are possible at any time without this constituting a travel defect.
Cancellation by us
We are entitled to withdraw from the travel contract if the execution of the cruise becomes impossible or jeopardised due to circumstances that were not known or foreseeable when the contract was concluded. Such circumstances include, in particular, events of force majeure, war, civil unrest, strike, governmental orders, epidemics, natural disasters, severe weather, unforeseeable incapacity of the ship and impossibility of replacement.
We are entitled to cancel the cruise up to 2 weeks before the start of the cruise and to withdraw from the cruise contract if the minimum number of participants stated in the cruise description (usually 4 persons) is not reached.
In the event of cancellation by us, we will immediately refund to you in full any payments already made towards the price of the cruise. There are no further claims.
Cancellation by you
You can cancel the trip at any time before the start of the trip. Please state your booking number. If you cancel the contract or do not start the trip, e.g. due to late arrival, we can demand appropriate compensation for the arrangements made and our expenses.
In the event of cancellation up to 6 weeks before the start of the trip, the cancellation fee is 50% of the respective trip price, in the event of cancellation up to 2 weeks before the start of the trip 80%, thereafter 100%.
You are at liberty to prove that no or significantly lower costs have been incurred than those stated in the above flat rates.
Travel insurance
We strongly recommend that you take out travel cancellation insurance, luggage insurance, travel health insurance and accident insurance.
We will be happy to arrange travel cancellation insurance for you.
Arrival and departure
The journey to and from the ship is not part of the service, unless expressly stated in the tour description. We will be happy to organise a journey for you via our partner travel agency.
In the interests of all fellow travellers, punctual arrival is essential.
On-board cash box
The usual costs to be paid from the on-board cash such as catering, fees and fuel are also not part of the service. As is customary on a cruise, all travellers (with the exception of the skipper) pay into the on-board cash box. The on-board cash box is managed by one of the travellers. Catering for the skipper is paid into the on-board cash box.
Material damage
Damage arising from the normal operation of the boat is covered by us. Damage caused by individuals due to gross negligence or failure to follow the skipper’s instructions shall be borne directly by them.
We are only liable for material damage, in particular to personal equipment and personal luggage, if this damage was caused wilfully or through gross negligence.
Personal injury
We have taken out passenger accident insurance for all our own sailing yachts.
Statute of limitations
All possible contractual claims due to non-contractual provision of the travel services, unless personal injury is involved, must be asserted with us within one month of the contractually agreed end of the trip, unless you were prevented from complying with the deadline through no fault of your own. In the event of personal injury, contractual claims must be asserted within one month, insofar as knowledge of the injuring party or the damaging event exists or should have existed within the contractual travelling period. This does not apply if we or our vicarious agents are grossly at fault for the damage or if you were prevented from complying with the deadline through no fault of your own. Contractual claims are time-barred after one year, beginning on the day on which the journey should end according to the contract.
Claims in tort shall become time-barred after one year, beginning on the day on which the voyage was due to end in accordance with the contract, provided that the breach was not intentional and provided that there was no injury to body, health or freedom.
Data protection and general regulations
We work in accordance with the requirements of the current EU GDPR Data Protection Directive. You can view our privacy policy on our homepage.Wir arbeiten nach den Anforderungen der aktuellen EU DSGVO Datenschutzrichtlinie. Unsere Datenschutzrichtlinie können Sie auf unserer Homepage oder unserer Facebook-Seite ansehen.
Tour operator:
HS-Segelreisen GmbH, In Laisen 74, 72766 Reutlingen, Germany
We are operators an organizers of sailing trips only and do not offer package tours. We can provide you with the relevant information for related travel services.
